At Sugar for She Is, we are committed to providing you with a simple and hassle-free shopping experience. Here's a bit more detail about our policy:
Cancellation:
You have the flexibility to cancel your order within 7 days of receiving it. To initiate a cancellation, kindly follow these steps:
- Contact Us: Reach out to our dedicated customer support team via email or phone. Please have your order details ready for swift assistance.
- Confirmation: We will promptly confirm your cancellation request and provide you with clear instructions on the next steps, which may include return procedures if the order has already been dispatched.
- Return the Product: If your order has been shipped, you may be required to return the product to us in its original condition and packaging within 7 days of your cancellation request. Any associated return shipping costs may be the responsibility of the customer unless the return is due to a defect or an error on our part.
Return:
Should you receive a product that doesn't meet your expectations or if you've simply had a change of heart, you can return it within 7 days of receiving it. Here's a brief overview of the return process:
- Get in Touch: Contact our customer support team to initiate the return process. Please provide your order details and explain your reason for the return.
- Return Authorization: Upon approval of your return request, we will issue a return authorization number and provide you with clear instructions on how to proceed.
- Packaging: Carefully package the product in its original packaging, ensuring it remains in the same condition as when you received it.
- Return the Product: Ship the product back to us using the provided return shipping details.
Refund:
Our goal is to process refunds swiftly to ensure your satisfaction. Here's what you can anticipate:
- Product Inspection: Upon receiving the returned product in good condition, our team will inspect it to confirm that it meets our return criteria.
- Refund Processing: If the product passes inspection, we will initiate the refund process. Please note that it may take up to 7 days from the date we receive the returned product to process your refund.
- Notification: You will receive an email notification once your refund has been processed. The timing of the refund appearing in your account may vary depending on your chosen payment method and financial institution.
Contact Us:
Should you have any inquiries or require assistance with cancellations, returns, or refunds, please don't hesitate to reach out to our responsive customer support team. We are here to streamline the process for you.
At Sugar for She Is, we prioritize your satisfaction. Thank you for choosing us, and we look forward to serving you again in the future.